![]() ![]() ![]() I would like to say, not in a negative way, but I believe that Upper Management should take on a more visible role in what the roles and responsibilities are in a banquet and service event - what it takes from the beginning of a function right up until the end. The hardest part of my job is to make sure that everyone in the complex is kept up to date with occuring changes with each group or event - sometimes there may be multiple changes in one day - that information has to hit many departments for an event to be most successful - I try to make it a challenge, I love challenges - I believe that is some of what keeps me going as a Convention Service Manager. My co-workers are always available to deliver the best customer sevice they can provide for each event. ![]() I want these clietns to come back and have an enjoyable experience while they are in our complex. A typical day at work would be making sure our clients and guests of the convention center are well taken care of, right down to the slightest detail. ![]()
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